Last Updated: 15 July 2026
This Shipping & Delivery Policy ("Policy") explains how Sams Enterprises ("we," "us," "our") processes, ships, and delivers orders placed through samssupplies.in ("the Website"). As a B2B wholesale supplier, our shipping process is structured around bulk orders and business/institutional delivery requirements.
1. Serviceable Areas
- We currently ship/deliver to [DELHI/NCR — GHAZIABAD, GURUGRAM, EAST DELHI / SPECIFY REGIONS] and other locations as mutually confirmed at the time of order.
- For institutional/government orders (GEM, Kendriya Bhandar), delivery locations will be as specified in the respective purchase order.
- Please confirm serviceability for your location before placing an order, especially for bulk or time-sensitive requirements.
2. Order Processing Time
- Orders are processed upon written confirmation and receipt of payment/advance (where applicable).
- Standard order processing time is 3 business days, excluding Weekends and public holidays.
- Bulk or custom orders may require additional processing time, which will be communicated at the time of order confirmation.
3. Delivery Timelines
- Estimated delivery timelines will be shared at the time of order confirmation and vary based on order size, product category, and delivery location.
- Delivery timelines are estimates only and not guaranteed; delays may occur due to logistics constraints, weather, regional restrictions, or other factors beyond our control.
- For institutional/GEM orders, delivery timelines will follow the terms specified in the applicable purchase order or platform guidelines.
4. Shipping Charges
- Shipping/logistics charges (if applicable) will be communicated at the time of quotation or order confirmation and may vary based on order volume, weight, and delivery location.
- Bulk orders above threshold may be eligible for waived or discounted shipping charges, at our discretion.
5. Order Tracking
- Once dispatched, order/tracking details (where applicable) will be shared via email/WhatsApp/order confirmation.
- For queries regarding order status, please contact us with your order/invoice number.
6. Delivery Inspection
- Please inspect the shipment at the time of delivery for quantity, damage, or discrepancies wherever possible.
- Any shortage, damage, or discrepancy should be reported as per our [Return, Replacement & Refund Policy].
7. Failed or Delayed Deliveries
- We are not responsible for delivery delays caused by incorrect or incomplete address details provided by the Buyer.
- In case of a failed delivery attempt due to unavailability at the delivery location, re-delivery may be subject to additional charges.
- If a shipment is undeliverable and returned to us, the Buyer will be contacted to arrange re-shipment (additional charges may apply) or resolve the order as mutually agreed.
8. Force Majeure
We shall not be liable for delays or failures in delivery due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government restrictions.
9. Institutional & GEM/Kendriya Bhandar Orders
Shipping and delivery for orders placed through Government e-Marketplace (GEM), Kendriya Bhandar, or other institutional procurement channels will be governed by the applicable terms of that platform/agreement, which shall take precedence over this Policy in case of conflict.
10. Contact Us
For shipping-related queries, please contact:
Phone: +91 - 9650119790
11. Changes to This Policy
We reserve the right to update this Policy at any time. The updated version will be posted on this page with a revised "Last Updated" date.