Last Updated: 15 July 2026

This Privacy Policy describes how Sams Enterprises ("Sams Enterprises," "we," "us," or "our") collects, uses, discloses, and protects the information of users ("you" or "your") who visit or use our website samssupplies.in (the "Website") and our B2B wholesale supply services.

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

1.1 Information You Provide to Us

• Name, business/company name, and designation
• Email address and phone number
• Billing and delivery/shipping address
• GSTIN and other business registration details (where applicable)
• Order details, purchase history, and payment-related information (processed securely; we do not store full card details)
• Any information you provide when contacting us via forms, WhatsApp, email, or phone

1.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on the Website, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

• Information received from payment gateways, logistics/courier partners, or business verification services necessary to fulfil orders and comply with regulatory requirements

2. How We Use Your Information

We use the information collected to:

• Process and fulfil orders, quotations, and enquiries
• Create and manage your account
• Verify business credentials (GSTIN, FSSAI, institutional empanelment) for B2B and institutional transactions
• Communicate order updates, invoices, and support responses
• Send offers, catalogues, or product updates (only where you have opted in)
• Improve our Website, product range, and customer experience
• Comply with applicable legal, tax, and regulatory obligations (including GST-compliant invoicing)
• Detect and prevent fraud, unauthorized transactions, or misuse of the Website

3. Legal Basis for Processing

We process your personal data on the basis of:

• Your consent (e.g., for marketing communications)
• Performance of a contract (e.g., processing your order)
• Compliance with legal obligations (e.g., tax and invoicing records)
• Our legitimate business interests (e.g., fraud prevention, service improvement)

This Website is operated in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Logistics and courier partners — to deliver your orders
• Payment gateway providers — to process payments securely
• Government and regulatory authorities — where required under GEM, Kendriya Bhandar, tax, or other applicable regulations
• Service providers — who assist us with website hosting, analytics, and customer support, under confidentiality obligations
• Law enforcement or judicial authorities — where required by law, court order, or to protect our legal rights

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including order fulfilment, invoicing, tax, and legal record-keeping requirements, after which it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences and cart items
• Analyze Website traffic and usage patterns
• Improve Website functionality

You can control or disable cookies through your browser settings; however, this may affect certain features of the Website.

7. Data Security

We implement reasonable technical and organizational security measures — including secure servers, restricted access, and encrypted payment processing — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and contractual obligations
• Withdraw consent for marketing communications at any time
• Raise a grievance regarding the handling of your personal data

To exercise these rights, please contact us using the details in Section 11.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

10. Children's Privacy

Our Website and services are intended for business use by adults and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Grievance Officer / Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact:

Grievance Officer: Ayush Arun

Email: contactsamsent@gmail.com

Phone: +91 - 9971012090

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.